PRIVACY POLICY

Last updated: 1 September 2026

This Privacy Policy explains how SOMNERA LTD collects, uses, stores and shares personal information when you visit somnera.uk, place an order, contact us, subscribe to marketing or otherwise interact with SOMNERA.

Who we are

SOMNERA LTD is the controller of personal information covered by this policy where we determine how and why it is used. Contact details: 66 Paul Street, London, England, United Kingdom, EC2A 4NA and hello@somnera.uk.

Information we collect

Depending on how you interact with us, we may collect your name, email address, telephone number, billing and delivery address, order details, transaction and payment-status information, customer-support messages, returns information, marketing preferences, reviews, and information about how you use our website. We may also receive device, browser, IP-address, cookie and similar technical information.

How information is collected

Information may be provided directly by you, collected automatically through the website, or received from service providers such as Shopify, payment providers, delivery carriers, analytics services and marketing platforms.

How we use personal information

We use personal information to process and deliver orders, take and verify payment, communicate about purchases, provide customer support, manage returns and refunds, prevent fraud and misuse, keep accounting and business records, maintain website security, improve our products and store, comply with legal obligations, and send marketing where permitted.

Lawful bases

Where UK data-protection law applies, our lawful basis may include performance of a contract, compliance with a legal obligation, our legitimate interests where those interests do not override your rights, or your consent.

Shopify, payments and service providers

Our ecommerce store is powered by Shopify. We may also use payment processors, delivery companies, cloud and hosting providers, customer-support tools, email platforms, analytics providers, advertising platforms and other suppliers. These providers may process personal information on our behalf or, in some circumstances, act as separate controllers under their own privacy terms.

Payment information

Payment card and similar payment details are handled through Shopify checkout and relevant payment providers. SOMNERA does not need to store full payment-card details in order to operate the store.

International transfers

Some providers may process personal information outside the United Kingdom. Where required, appropriate legal safeguards are used for international transfers.

Cookies and similar technologies

We use cookies and similar technologies for essential functions and, subject to applicable consent requirements, for preferences, analytics and marketing. See our Cookies Policy for more information.

How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilment, customer service, accounting, tax, fraud prevention, dispute handling and other legal requirements.

Your rights

Subject to applicable conditions and exemptions, UK data-protection law may give you rights to request access, correction, deletion, restriction, objection and data portability, and to withdraw consent where processing is based on consent. To make a request, contact hello@somnera.uk. We may need to verify your identity before completing a request.

Marketing

You can unsubscribe from marketing emails using the unsubscribe link contained in them or by contacting us. Service and transactional communications about an order are not marketing messages.

Security

We use reasonable technical and organisational measures designed to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.

Children

Our website and products are not directed at children for the purpose of collecting personal information. If you believe personal information about a child has been provided to us inappropriately, contact us.

Complaints

If you have a concern about how we handle your information, please contact us first. You may also have the right to complain to the UK Information Commissioner's Office (ICO).

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The current version will be published on this page.

Contact

SOMNERA LTD
66 Paul Street, London, England, United Kingdom, EC2A 4NA
hello@somnera.uk