SHIPPING POLICY

Last updated: 1 September 2026

This Shipping Policy explains how SOMNERA LTD handles delivery for orders placed through somnera.uk.

Where we dispatch from

Orders are fulfilled and dispatched from the United Kingdom.

Order processing

We aim to process orders promptly on business days. Processing may take longer during product launches, promotions, bank holidays, unusually high order volumes, stock checks or circumstances outside our reasonable control. An order is not treated as dispatched until it has been handed to the relevant delivery carrier.

UK delivery

The delivery services, charges and estimated delivery windows available for your address are shown at checkout before payment. Where the free-delivery option is available, orders with an eligible merchandise subtotal of £30 or more qualify for free UK delivery.

Delivery estimates

Delivery windows are estimates unless we expressly state that a service is guaranteed. Carrier disruption, weather, public holidays, local access issues, incorrect address information and other events outside our control can affect delivery times.

Tracking

If tracking is provided for your delivery service, tracking details will be sent to the email address or other contact details supplied with your order. Tracking information can take time to update after dispatch.

Delivery address

Please check your delivery address carefully before completing checkout. If you notice an error, contact us immediately at hello@somnera.uk. We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

Failed delivery and returned parcels

If a parcel is returned to us because the address supplied was incomplete or incorrect, delivery was repeatedly unsuccessful, or the parcel was not collected from the carrier, contact us so we can explain the available options. Additional postage may apply where a re-dispatch is requested and the failed delivery was not caused by us.

Lost or delayed orders

If tracking indicates a material delay or you believe a parcel may be lost, contact us with your order number. We may need to allow the carrier's investigation period to pass before a parcel can be treated as lost and a replacement or refund considered.

Damaged parcels

If your order arrives damaged, contact us as soon as reasonably possible with your order number and clear photographs of the parcel, outer packaging and affected items. This helps us investigate with the carrier and provide an appropriate remedy.

International delivery

International destinations, if available, are shown at checkout. Customers may be responsible for import duties, local taxes, customs fees or handling charges imposed by the destination country unless checkout expressly states that these charges are included.

Contact

SOMNERA LTD
66 Paul Street, London, England, United Kingdom, EC2A 4NA
hello@somnera.uk