TERMS AND CONDITIONS

Last updated: 1 September 2026

These Terms and Conditions govern use of somnera.uk and purchases made from SOMNERA LTD. By using the website or placing an order, you agree to these terms together with the policies linked from the website.

1. About SOMNERA

SOMNERA LTD is based at 66 Paul Street, London, England, United Kingdom, EC2A 4NA. Contact: hello@somnera.uk.

2. Website use

You may use this website only for lawful purposes. You must not attempt unauthorised access, interfere with website security or operation, introduce malicious code, misuse checkout or payment systems, scrape the site in a way that disrupts its operation, or use the website in a way that infringes the rights of others.

3. Product information

We take reasonable care to present product descriptions, images, ingredient information, quantities and prices accurately. Packaging or presentation may change from time to time. Always read the label, ingredients, directions and warnings supplied with the product before use.

4. Food supplements

SOMNERA products are food supplements, not medicines. Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle. Website content is general product and educational information and is not a substitute for medical advice, diagnosis or treatment.

5. Orders and contract formation

Submitting an order is an offer to purchase. A contract is formed when we accept the order, for example by sending an order acceptance or dispatch confirmation. We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, a price or description contains an obvious error, fraud or misuse is suspected, payment cannot be authorised, or delivery to the supplied address is not possible.

6. Prices and payment

Prices are shown in the currency displayed by the store and include taxes where required. Delivery charges, if any, are shown before checkout is completed. Payment is processed using the payment methods made available through Shopify checkout and the relevant payment providers.

7. Promotions, bundles and compare-at pricing

Promotional prices, bundle savings, compare-at prices, introductory offers and discount codes may be subject to conditions and may be changed or withdrawn before an order is placed. A compare-at price is used as a price reference and does not guarantee that every customer previously paid that price.

8. Availability

All orders are subject to product availability. If an item becomes unavailable after you place an order, we will contact you and provide an appropriate refund or other available option.

9. Delivery

Delivery is governed by our Shipping Policy. Delivery times are estimates unless expressly stated otherwise. You are responsible for providing accurate delivery information.

10. Cancellations, returns and refunds

Eligible cancellation and return rights are described in our Refunds and Returns Policy. Nothing in these terms limits mandatory consumer rights.

11. Intellectual property

The SOMNERA name, branding, product artwork, photographs, website design, written content and other original materials are owned by or licensed to SOMNERA LTD unless stated otherwise. You may not reproduce or commercially exploit them without permission except where permitted by law.

12. Reviews and user content

If you submit a review, testimonial or other content, it must be honest, lawful and based on your genuine experience. We may moderate or remove content where reasonably necessary, including content that is unlawful, abusive, misleading, contains personal information, or breaches platform rules.

13. Third-party services

The website may use or link to third-party services, including Shopify, payment providers, delivery services, analytics providers and social platforms. Their own terms and privacy practices may apply when you use their services.

14. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a consumer acting outside a business context.

15. Changes to these terms

We may update these terms where reasonably necessary to reflect changes to our products, website, business, service providers or legal obligations. The version applicable to an order is the version in force when that order is placed.

16. Governing law

These terms are governed by the law applicable to your part of the United Kingdom together with any mandatory consumer protections that apply. Consumers may bring proceedings in the courts available to them under applicable law.

17. Contact

Questions about these Terms and Conditions can be sent to hello@somnera.uk or SOMNERA LTD, 66 Paul Street, London, England, United Kingdom, EC2A 4NA.