REFUNDS AND RETURNS POLICY

Last updated: 1 September 2026

This policy explains cancellations, returns and refunds for purchases from SOMNERA LTD. It does not reduce any rights you have under applicable UK consumer law.

Your right to cancel an eligible online purchase

If you are a UK consumer buying online, you will normally have 14 days from the day after you receive the goods to tell us that you wish to cancel an eligible purchase. After notifying us, you normally have a further 14 days to return the eligible goods.

Sealed food supplements

NIGHT 01 is an ingestible food supplement. For health, hygiene and product-safety reasons, we cannot accept a change-of-mind return once a protective seal has been broken or the product has been opened. To qualify for a change-of-mind return, the product must remain unopened, unused and in a condition suitable for resale. This does not affect your rights if the product is faulty, damaged, incorrect or not as described.

How to request a return

Email hello@somnera.uk with your order number, the item you wish to return and the reason for the request. Please wait for return instructions before sending anything back.

Return condition

You are responsible for taking reasonable care of goods while they are in your possession. We may make a lawful deduction from a refund if eligible returned goods have been handled beyond what is reasonably necessary to inspect them and their value has been reduced.

Return postage

For an ordinary change-of-mind return, you are normally responsible for the direct cost of returning the goods. If an item is faulty, damaged, incorrect or otherwise requires a remedy for which we are responsible, we will provide suitable instructions and cover reasonable return costs where required by law.

Faulty, damaged, incorrect or not-as-described goods

Contact us as soon as reasonably possible if there is a problem with your order. Include your order number and photographs where useful. We will assess the issue and provide the repair, replacement, refund or other remedy required by applicable consumer law.

Refunds

Approved refunds are returned to the original payment method. Where the law requires it following cancellation of the whole eligible order, the basic outbound delivery charge will also be refunded. We may wait until the returned goods are received, or until you provide evidence that they have been sent back, before issuing a cancellation refund where permitted by law.

Refund processing time

Once a refund has been issued by SOMNERA, the time taken for funds to appear in your account is controlled by your bank, card issuer or payment provider.

Non-returnable change-of-mind items

Statutory exceptions can apply to certain products, including sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. These exceptions do not remove rights relating to faulty or misdescribed goods.

Contact

SOMNERA LTD
66 Paul Street, London, England, United Kingdom, EC2A 4NA
hello@somnera.uk